FAQs
Frequently Asked Questions (FAQs) About Affinity’s Capabilities
General Capabilities
What services does Affinity provide?Affinity offers tailored uniform solutions, including design, manufacturing, inventory management, logistics, program management, and e-commerce options. We specialize in creating customized programs that align with your brand and workforce needs.
What industries does Affinity serve?
Affinity serves a variety of industries, including retail, food service, logistics, and corporate businesses. Our clients include renowned brands like McDonald’s, Royal Mail, Spectrum, and Caliber Collision.
How is Affinity different from other uniform providers?
With over 100 years of expertise, Affinity stands out as a global provider and can supply a fully managed uniform service internationally. We deliver award-winning designs, sustainable practices, and personalized program management, ensuring seamless integration with your business needs across the globe.
Global Sourcing & Manufacturing
What are Affinity’s global sourcing capabilities?Affinity partners with over 40 trusted manufacturing facilities worldwide, with some supplier relationships spanning 23 years. We ensure consistent quality, cost control, and fast delivery by leveraging a global supply chain.
How does Affinity ensure quality in manufacturing?
We conduct regular quality and compliance checks across all manufacturing partners. Our team also performs mandatory on-site visits before initiating new partnerships to maintain high standards.
Where are Affinity’s distribution centers located?
Affinity’s main U.S. distribution center is in Indiana, offering three-day ground shipping to 75% of the country. We also have international locations in the UK, Netherlands, and Bangladesh for global distribution.
What sustainability practices are utilized in Affinity’s manufacturing process?
Affinity uses recycled polyester made from PET bottles to reduce landfill waste and lower our carbon footprint. Sustainability practices also include phased program integration and waste reduction strategies.
Design and Technical Innovation
Does Affinity design custom uniforms?Yes, Affinity’s award-winning design team creates stylish, functional, durable apparel tailored to your brand. We integrate sustainability, industry trends, and cross-functional solutions for garment enhancements.
How does Affinity incorporate diversity and inclusion in its designs?
Affinity’s design team celebrates diversity and inclusion by creating garments suitable for a broad range of body types, ensuring all employees feel confident and comfortable at work.
ESG Initiatives
What is Affinity’s approach to sustainability?
Affinity is committed to ESG (Environmental, Social, and Governance) with a four-pillar strategy focused on carbon neutrality, reducing environmental impact, adopting inclusive practices, and enhancing governance.
How does Affinity reduce its carbon footprint?
Using recycled materials, optimizing supply chain design, and leveraging efficient logistics solutions help us achieve verified carbon neutrality as part of our global ESG strategy.
Logistics and Inventory Management
How does Affinity manage inventory for customers?We use demand and planning software alongside a vendor-managed inventory strategy to maintain transparency and mitigate risks. Our team works closely with stakeholders to ensure efficient stock planning and reporting.
What makes Affinity’s logistics capabilities stand out?
Our Indiana facility features web-to-warehouse automation, serialized product tracking, and dedicated brand aisles for streamlined operations. This ensures quick, accurate, and efficient order fulfillment.
Who is Affinity’s preferred shipping carrier?
Affinity's preferred shipping carrier is FedEx, ensuring consistent and reliable delivery services for our customers. However, we prioritize customer needs and are happy to discuss using your preferred carrier if requested. Please reach out to our team to coordinate and accommodate your shipping preferences.
Can Affinity help with inventory transfer from previous suppliers?
Yes, Affinity has extensive experience in seamless inventory transfers. We collaborate with the incumbent supplier and your team to handle all logistics and operational challenges effectively.
Customer Experience and Program Management
How does Affinity provide a superior customer experience?Affinity offers solution-focused support via a multilingual customer team, exclusive communication channels, personalized brand websites, and a one-call resolution environment for quick assistance.
What is Affinity’s approach to program management?
Our dedicated program managers oversee every detail, from design and production to logistics and website management. We ensure timely launches, milestones, and account-specific planning for a smooth rollout.
Does Affinity offer end-of-life solutions for its garments?
Yes, we provide end-of-life solutions to extend the lifecycle of our uniform programs, contributing to waste reduction and sustainable practices.
E-Commerce Solutions
What e-commerce solutions does Affinity offer?Affinity provides branded e-commerce platforms with features like secure login, custom user-specific options, allowance tracking, and real-time order placement and tracking—all tailored to your company’s needs.
Can Affinity integrate with our existing systems for online uniform orders?
Yes, our e-commerce platforms support punchout integrations and file transfers (SFTP), allowing seamless management of employee accounts and streamlined ordering processes.
Are Affinity’s branded websites mobile-friendly?
Yes, our e-commerce solutions are built on modern, secure IT systems, optimized for accessibility and user experience across desktop and mobile devices.
Still Have Questions? Let's Connect!
If you didn’t find what you were looking for or want to learn more about how Affinity can support your unique needs, our team is here to help! Contact us today for personalized assistance, explore our wide range of resources, or reach out to discuss how we can create tailored solutions just for you. Your satisfaction is our priority, and we’re excited to partner with you!